Better for the planet. Better for business
Our sustainability solutions can make a huge difference to your carbon reduction
Learn more about our sustainability offeringCase Study: Alwayse Ball Transfer Unit Solutions
Founded in 1941, Alwayse Engineering is a Birmingham-based global leader in movement solutions. They’re renowned for their Ball Transfer Units (BTUs), which enable efficient, multi-directional movement. Now they export to 60 countries, but their workplace technology wasn’t on the ball! They called in RDS to spin-up a comprehensive IT, print and telecommunications overhaul.
The Summary
As Alwayse Engineering experienced significant growth, they recognised the need to enhance their IT infrastructure and office systems to support their expanding operations. Their partnership with a local IT provider had served them well, but they saw an opportunity to scale more effectively by upgrading their systems. They identified several areas for improvement:
- Print Systems Optimisation: Consolidating printing assets across departments to achieve consistent performance and streamlined fleet management.
- Enhanced IT Support: Providing the project managers with additional resources to efficiently manage IT issues and reduce their workload.
- Telecommunications Modernisation: Upgrading the company’s phone system to a digital solution to boost internal communication efficiency.
- Scalability Enhancement: Implementing systems capable of supporting future growth while improving operational efficiency and data security.
By proactively addressing these areas, Alwayse got the ball rolling on strategic growth and innovation, ensuring their operations remained efficient and forward-looking.
The Solution
To address these challenges, RDS rolled-out a comprehensive IT, print and telecommunications overhaul. Their approach included:
- Print Consolidation: RDS replaced Alwayse’s scattered print infrastructure with a unified, fully managed network printing solution. This streamlined the management of printing assets and reduced the burden on internal teams.
- IT Support and Help Desk: RDS’ Managed IT service took over all IT support and help desk operations, ensuring that Alwayse’s infrastructure technology requirements are met efficiently with minimal disruption. RDS also managed hardware procurement and licence management, ensuring efficiency and value for Alwayse’s technology investments.
- Telecommunications Upgrade: RDS replaced the outdated analogue phone system with a modern, unified comms solution. This upgrade greatly improved communication across the company and was fully managed by RDS’ Support Desk, ensuring seamless service.
- Mobile Phone and SIM Management: In addition to internal communication systems, RDS now handles Alwayse’s mobile phone assets and SIM management. This comprehensive package helps ensure reliable and efficient mobile communications.
The Benefits
- 1Enhanced Operational Efficiency - The unified print and IT systems streamlined processes and freed internal staff from managing complex infrastructures.
- 2Improved Communication - Upgrading to a modern digital phone system enhanced both internal and external communication.
- 3Increased Scalability - Alwayse’s IT infrastructure is now future-proof, capable of supporting growth without additional operational strain.
- 4Sustainability Gains - Alwayse’s existing commitment to sustainability includes the use of 90% recycled materials in their BTUs and the recycling of all plastic, cardboard and oil by-products. These initiatives were complemented by the efficiency and eco-friendliness of RDS’ managed services, aligning with their long-term environmental goals.
RDS has truly been a one-stop shop for all our IT needs. By managing our entire infrastructure and network, they ensure everything runs seamlessly. They’re always one step ahead, providing the right hardware and safeguarding our systems. Their proactive approach means our employees experience uninterrupted service and we can focus on our business knowing we're in good hands. Purchasing Manager at Alwayse Engineering Tony Whittle