How to unify business communications with Microsoft Teams Phone

Seamless collaboration, smarter workflows and secure connectivity with Microsoft Teams Phone and RDS

Business moves fast, but outdated communication systems hold companies back. Disjointed tools, legacy phone systems and fragmented workflows create inefficiencies, drive up costs and make collaboration harder – even for onsite, hybrid and remote teams already using Microsoft 365.

Sound familiar? You’re not alone. The good news? A fully unified approach can eliminate these challenges – transforming the way your business connects and collaborates.

At Right Digital Solutions (RDS), we provide Managed Communications solutions powered by Microsoft Teams Phone – a cloud-based telephony system that integrates seamlessly with Microsoft 365. It enables smarter, more connected workplaces, where teams can call, chat, meet and collaborate in real time.

Best of all? They can do it all from one platform!

In this article, we’ll explore how Microsoft Teams Phone can unify your communications, streamline collaboration and future-proof your business.

The communication challenges holding businesses back

Communication is key to unlocking growth. Your team needs to be connected, no matter where the work happens. Otherwise the work simply won’t happen. You know this. You see this. You feel it. Disconnected systems trigger a range of challenges, including:

• Lost productivity: Switching between multiple communication tools disrupts workflows and wastes time.
• Missed customer opportunities: Traditional PBX systems and outdated VoIP services result in lost calls and frustrated customers.
• High costs: Maintaining separate phone systems alongside messaging and video conferencing tools adds unnecessary expenses.
• Hybrid work barrier: Remote employees often struggle with inconsistent communication tools, impacting collaboration and engagement.

Without a unified solution, businesses risk inefficiencies, poor customer experiences and limited scalability.

What is Microsoft Teams Phone?

Microsoft Teams Phone isn’t just a fancy phone system. It’s a complete, cloud-based Unified Communications solution built within Microsoft Teams that replaces traditional landlines, PBX systems and third-party VoIP platforms.

Designed in line with the needs of modern businesses, Microsoft Teams Phone empowers you to:

• Make and receive external calls directly within the Microsoft Teams app.
• Seamlessly switch between voice, video, chat and collaboration tools in one interface.
• Eliminate outdated hardware, cutting costs while increasing flexibility.
• Enhance security, with enterprise-grade encryption and compliance with GDPR and ISO 27001.
• Enable PSTN calling via Direct Routing or Operator Connect, ensuring smooth external communication.

The key benefits of Microsoft Teams Phone

Cloud-based telephony:

• Make and receive calls from anywhere using desktop apps, mobile devices or certified Teams desk phones.
• Keep your business phone number while removing reliance on physical hardware.

Seamless Microsoft 365 integration:

• Sync with Outlook for calendar-based call scheduling.
• Access OneDrive & SharePoint during meetings for instant file sharing.
• Benefit from powerful AI transcription and real-time call insights.

Intelligent call management:

• Auto-attendants, call queues and voicemail transcription ensure calls are routed efficiently.
• Call recording & analytics improve customer service and compliance tracking.

Enterprise-grade security & reliability:

• End-to-end encryption for voice and video calls.
• Multi-factor authentication (MFA) for secure access.
• Global data centre redundancy ensures 99.99% uptime.

Scalability & cost efficiency:

• Pay-as-you-go pricing ensures cost control and predictable monthly expenses.
• Microsoft Calling Plans, Direct Routing or Operator Connect provide flexible options for businesses of all sizes.

How RDS delivers a seamless unified communications experience

At RDS, alongside implementing technology, we create tailored communication ecosystems that drive efficiency and collaboration. Some key features and benefits for your business, include:

Future-proof phone system upgrades: Migrate from outdated PBX systems to Microsoft Teams Phone for a scalable, cloud-first approach.

Seamless Microsoft 365 integration: Ensure your Teams Phone deployment aligns perfectly with your existing IT infrastructure.

Expert support & ongoing management: From initial setup and training to monitoring and optimisation, RDS ensures long-term success.

Why businesses choose RDS as their unified communications partner

When you partner with RDS, you gain:

• Expertise: Years of experience designing and deploying business-critical communication solutions.
• Customisation: Every solution is tailored to your company’s needs, workflows and industry requirements.
• Proactive support: Our ongoing optimisation and monitoring ensure seamless performance.

Don’t settle for disconnected systems. RDS is standing by to help your business unify its communication system. The outcome? You’ll ring up a smarter, more collaborative future.

Take the next step with RDS Managed Communications

The future of business communications is cloud-based, flexible and integrated – and RDS can help you get there.

Contact us today to explore how Microsoft Teams Phone can power your business communications.